Enterprise-Grade Security
Your business data security is our top priority. We implement bank-level protection designed specifically for Australian businesses and regulated industries.
AES-256 Encryption
Enterprise-grade encryption for all business data at rest
Australian Data Sovereignty
All data stored securely on Australian servers
Daily Automated Backups
Redundant encrypted backups with 30-day retention
24/7 Security Monitoring
Real-time threat detection and incident response
Data Encryption
- Data at rest: AES-256 encryption for all stored business data
- Data in transit: TLS 1.3 encryption with perfect forward secrecy
- API communications: Encrypted API keys with Bearer token authentication
- Payment data: PCI DSS Level 1 compliance via Stripe — card data never touches our servers
- Database encryption: PostgreSQL with encrypted connections and at-rest encryption
Access Control
- Multi-factor authentication: Available for all business accounts
- Role-based access control: Granular team permissions — admin, manager, staff, read-only
- Session management: Automatic timeout for inactive sessions and remote revocation
- Login notifications: Alerts for new devices and suspicious login activity
- IP whitelisting: Available on Enterprise plans for additional access restriction
Infrastructure Security
- Australian data residency: All business data hosted on secure Australian infrastructure
- Daily automated backups: Encrypted with 30-day retention and point-in-time recovery
- DDoS protection: Enterprise-grade network protection via Vercel and Cloudflare
- Web Application Firewall: Protection against OWASP Top 10 vulnerabilities
- Disaster recovery: Recovery time objective of 4 hours, recovery point objective of 1 hour
- Dependency monitoring: Automated vulnerability scanning of all software dependencies
AI Security & Data Isolation
- Organisation isolation: Each business account is completely isolated — no cross-tenant data access
- No training on business data: Your business data is never used to train AI models serving other customers
- AI processing: All AI features process data within our secure Australian infrastructure
- Audit logging: Every significant action is logged with user, timestamp, and device details
- Data deletion: Full ability to delete AI interaction history and business data on request
Compliance
Australian Compliance
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Spam Act 2003
- Australian Consumer Law
- NDIS Quality and Safeguards (VelCare)
International Standards
- SOC 2 Type II (infrastructure providers)
- PCI DSS Level 1 (payments via Stripe)
- ISO 27001 aligned practices
- GDPR compliant data processes
- OWASP Top 10 protection
Report a Vulnerability
If you discover a security vulnerability in any Veleria product or service, please report it responsibly to:
Email: security@veleria.com.au
We acknowledge all security reports within 24 hours and aim to resolve confirmed vulnerabilities within 72 hours.
Security Questions?
For security-related enquiries, compliance documentation, or audit requests:
Email: contact@veleria.com.au
Phone: 0478 333 107
Location: Melbourne, Victoria, Australia
Veleria Security — Enterprise-Grade Data Protection for Australian Business Software Melbourne
Veleria implements enterprise-grade security practices across all business management software platforms and custom software solutions. Our security infrastructure is designed to protect sensitive business data for Australian organisations across healthcare, disability services, financial services, professional services and government sectors. All data is hosted on secure Australian servers with AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls with granular team permissions, multi-factor authentication, daily automated encrypted backups with 30-day retention, and real-time 24/7 security monitoring with automated threat detection and incident response.
Australian Privacy Compliance & Regulated Industry Security
Veleria complies with the Australian Privacy Act 1988, Australian Privacy Principles, Spam Act 2003 and Australian Consumer Law. Our VelCare NDIS care management platform additionally meets NDIS Quality and Safeguards Commission requirements for disability service provider software. Payment processing is handled exclusively through Stripe with PCI DSS Level 1 compliance, ensuring credit card and payment data never touches Veleria servers. Infrastructure security is provided through enterprise-grade providers with SOC 2 Type II certification, ISO 27001 aligned practices and OWASP Top 10 web application firewall protection. Veleria never sells personal or business information to third parties and business data is never used to train AI models serving other customers. For security enquiries, vulnerability reports or compliance documentation requests, contact our Melbourne-based security team at contact@veleria.com.au or call 0478 333 107.