Terms of Service

1. Agreement to Terms

By accessing or using any services provided by Veleria ("we", "us", "our"), including veleria.com.au, our business management software platforms, VelCare NDIS care management platform, and custom software development services, you agree to be bound by these Terms of Service.

If you are using our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms. If you do not agree with these terms, you must not access or use our services.

2. Services

Veleria provides the following services:

• Business management software platforms including CRM, invoicing, scheduling, analytics and workflow automation
• VelCare — NDIS care management platform for disability service providers including rostering, billing, compliance tracking and family portal
• Velocity — delivery and fleet management platform (when available)
• V-Wash — pressure washing and exterior cleaning business management platform (when available)
• Custom software development services including web applications, mobile apps, SaaS platforms and AI integrations
• API access for integration with third-party systems

3. Account Registration

To access our platform services, you must create an account. You agree to:

• Provide accurate, current and complete information during registration
• Maintain the security of your account credentials and not share your password
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account
• Be at least 18 years of age to create an account

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent, illegal or harmful purposes.

4. Subscription Plans & Pricing

Our business management software is available on the following subscription plans:

• Starter — $99 per month (AUD)
• Growth — $199 per month (AUD)
• Enterprise — $499 per month (AUD)
• VelCare — from $149 per month (AUD)
• Custom Software — quoted on a per-project basis

All prices are in Australian dollars and exclude GST unless otherwise stated. Annual billing is available at a 20% discount on monthly pricing. Prices may change with 30 days written notice to existing subscribers.

All paid plans include a 7-day free trial with full access to all features. No credit card is required to start a trial. You will not be charged unless you actively subscribe after the trial period ends.

5. Payment Terms

• All payments are processed securely via Stripe. We accept all major credit and debit cards.
• Subscriptions are billed monthly or annually in advance on the date of subscription.
• Failed payments will be retried up to 3 times over 7 days. If payment cannot be collected, your account may be suspended.
• You are responsible for all applicable taxes, including GST, associated with your subscription.
• Invoices and receipts are available for download from your account billing page.

6. Cancellation & Refunds

• You may cancel your subscription at any time from your account billing settings.
• Upon cancellation, your access continues until the end of your current billing period.
• Refunds are available within the first 7 days of any paid subscription.
• After 7 days, no refunds are provided for the current billing period. You will not be charged for subsequent periods.
• Business data is retained for 30 days after cancellation. After 30 days, all data is permanently deleted.
• You may request immediate data deletion at any time by contacting our support team.
• You may export your data in CSV or PDF format before cancellation from your account settings.

7. Custom Software Development Terms

For custom software development projects, the following additional terms apply:

• All custom projects are governed by a separate Statement of Work (SOW) that defines scope, timeline, deliverables and pricing.
• Payment schedules are defined in the SOW, typically structured as a deposit, milestone payments and final payment upon delivery.
• Intellectual property for custom-built software is transferred to the client upon full payment unless otherwise specified in the SOW.
• Change requests outside the agreed scope may result in additional charges and timeline adjustments, subject to mutual written agreement.
• Veleria provides a 30-day warranty period after project delivery for bug fixes related to the agreed scope of work.
• Ongoing maintenance and support after the warranty period is available under separate maintenance agreements.

8. Acceptable Use

You agree not to use our services to:

• Violate any Australian or international law or regulation
• Upload, transmit or store any content that is unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable
• Attempt to gain unauthorised access to other accounts, systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Use automated tools to scrape, crawl or extract data from our platforms without written permission
• Resell, sublicense or redistribute access to our platforms without written agreement
• Upload malicious code, viruses or any software intended to damage or compromise our systems

9. Data Ownership & Privacy

• You retain full ownership of all data you upload to our platforms.
• We do not sell, share or monetise your business data.
• Your data is never used to train AI models that serve other customers.
• We process your data solely to provide and improve the services you have subscribed to.
• Our full data practices are described in our Privacy Policy at veleria.com.au/privacy.
• Upon request, we will provide a copy of all your data in a portable format within 30 days.

10. Service Availability & Uptime

We strive to maintain high availability of our services. However:

• We do not guarantee 100% uptime. Planned maintenance windows will be communicated in advance via email.
• Enterprise plans include an SLA with uptime guarantees and response time commitments as defined in your service agreement.
• We are not liable for service interruptions caused by factors beyond our control, including internet outages, third-party service failures or force majeure events.
• We maintain daily automated backups and disaster recovery procedures to minimise data loss in the event of an outage.

11. Intellectual Property

All intellectual property rights in the Veleria platform, including software code, design, branding, documentation and content, are owned by Veleria. Your subscription grants you a limited, non-exclusive, non-transferable licence to use our services for your business purposes during the subscription period.

You may not copy, modify, distribute, reverse engineer or create derivative works based on our platform without our prior written consent.

12. Limitation of Liability

To the maximum extent permitted by Australian law:

• Veleria's total liability to you for any claim arising from or related to these terms or our services shall not exceed the total fees paid by you to Veleria in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business opportunities or goodwill.
• We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.
• Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by contract.

13. Indemnification

You agree to indemnify and hold harmless Veleria, its officers, directors, employees and agents from any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your use of our services, your violation of these terms, or your violation of any rights of a third party.

14. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

15. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email at least 14 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated terms. The "Last updated" date at the top of this page indicates when these terms were last revised.

16. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

17. Contact Us

If you have questions about these Terms of Service:

Email: contact@veleria.com.au

Phone: 0478 333 107

Address: Melbourne, Victoria, Australia