We're here to help you succeed
Real support from real Australians who understand your business
Support by Plan
Starter
24 hours
- Email support
- Help documentation
- Onboarding guide
Growth
12 hours
- Priority email
- Phone support
- Video tutorials
- Screen share sessions
Enterprise
4 hours
- Dedicated account manager
- SLA guarantee
- 24/7 critical support
- Custom onboarding
VelCare
24 hours
- NDIS-specific support
- Compliance guidance
- Migration assistance
- Staff training
Common Questions
Veleria Support Centre — Business Software Help & Customer Service Melbourne
Veleria provides dedicated customer support for all business management software platforms and custom software solutions. Our Melbourne-based support team is available Monday to Friday from 9am to 6pm and Saturday from 10am to 4pm AEST via email at contact@veleria.com.au and phone on 0478 333 107. Support channels include email support with 24-hour response times on Starter plans, priority email and phone support with 12-hour response on Growth plans, and dedicated account management with SLA-guaranteed 4-hour response on Enterprise plans. VelCare NDIS customers receive specialised disability services support including compliance guidance, data migration assistance from ShiftCare, SupportAbility and Lumary, and staff training resources.
Business Software Support & Training Melbourne
Veleria support services include comprehensive online documentation with step-by-step guides for CRM setup, invoicing configuration, staff scheduling, analytics dashboards and workflow automation. Video tutorials cover common tasks including contact imports, invoice creation, rostering setup, compliance tracking and report generation. Screen share sessions are available for personalised walkthrough of any platform feature. For custom software projects, our Melbourne development team provides dedicated technical support, bug fixes, security updates, performance monitoring and feature enhancement requests. All support is provided by our local Australian team with deep understanding of Australian business requirements, NDIS regulations, tax obligations and industry-specific compliance needs. Contact our support team at contact@veleria.com.au or call 0478 333 107.